Return Policy - Tactile Carry

Last updated: November 13, 2026

Every knife sold at Tactile Carry is filmed before it ships, so you know exactly what you’re getting. Knives in open-box packaging are fully inspected on video; factory-sealed knives are filmed in their unopened packaging (see below). If it’s not right for you, here’s how returns work.

Factory-sealed knives

Some knives come from the manufacturer sealed in plastic. We don’t cut these packages open, so you receive the knife exactly as it left the factory. For sealed knives:

We film the sealed package and its numbered Tactile Carry card, but we don’t test the action, detent or lockup before shipping.
If your sealed knife has a factory defect when you open it, such as a lock, pivot, detent or blade issue, it’s covered by the manufacturer’s warranty. Please contact the knife’s manufacturer directly; we’re happy to help you find the right contact.
If the sealed package arrives damaged in shipping, or it isn’t the item you ordered, the shipping-damage and wrong-item exception below still applies.
Sealed knives returned for any other reason must meet the condition requirements below.

30-day returns

You can return a knife within 30 days of your order date for a full refund of the item price.

Condition requirements

To be eligible for a return, the knife must be:

Unused — not used to cut anything
Unsharpened — the factory edge has not been sharpened, stropped or altered
Free of carry wear — no scratches, scuffs, pocket wear or lint buildup, and no disassembly or modifications
In the original box with everything it came with (pouch, tools, paperwork)

We compare every returned knife against its video. Returns that don’t meet these requirements will be sent back to you at your expense.

Return shipping

Return shipping is paid by the buyer. Original shipping charges are not refunded.

Exception: if your knife arrived defective, damaged in shipping, or isn’t the item you ordered, we’ll cover return shipping and refund or replace it, including your original shipping. Please contact us within 30 days of your order date with your order number and photos of the issue.

No restocking fee

We don’t charge a restocking fee on returns that meet the requirements above.

Defects after use (warranty)

Problems that show up after a knife has been carried or used, such as lock, pivot, detent or blade issues, are covered by the manufacturer’s warranty, not by Tactile Carry. Please contact the knife’s manufacturer directly for warranty service. If you need help finding the right contact, we’re happy to point you in the right direction.

How to start a return

Email tactilecarry@gmail.com or use our contact page with your order number and the reason for the return.
We’ll reply with the return address and instructions. Please don’t ship a return without contacting us first.
Pack the knife securely in its original box, and use a trackable shipping method. We’re not responsible for returns lost in transit.

Refunds

Once your return arrives and passes inspection, we’ll issue your refund to the original payment method, usually within 5 business days. Your bank or card issuer may take a few more days to post it.